Data & Logistics Officer – UK, Hitchin

Term: Permanent

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The Background

Mission Direct is an International Christian charity working in 11 different countries to build infrastructure for local community projects using teams of self-funded volunteers. We are looking for an enthusiastic Data and Logistics Officer to support our head office in Hitchin. This is a full-time position based on 37.5 hours a week with occasional evenings and weekends required. Some overseas travel may also (rarely) be required.

Job description

We're seeking a Data and Logistics Officer to join our head office team in Hitchin, Hertfordshire. This role is a vital part of the team, tasked with researching and booking the best value flights for our staff and volunteers as well as managing our customer database in line with current legislation. 

Duties will include:-

  • Maintaining database and processing financial transactions
  • Extracting data as required
  • Booking volunteer and staff flights in a timely and cost effective manner
  • Assisting with celebration evenings and orientation/debrief days

Other duties may include the following as time allows:-

  • Processing volunteer application forms and donations onto database
  • Preparation and processing of visa applications
  • Preparation of information, acceptance, fundraising and welcome home packs
  • Preparation of standard letters
  • Scanning and filing of documentation
  • Chasing missing documentation e.g. Gift Aid Declarations for donations
  • Collating and sending volunteer info as required
  • Taking and passing on telephone messages


  • Previous admin/customer service experience
  • Strong attention to detail
  • Ability to be flexible and remain calm under pressure
  • Highly organised/good time management
  • Excellent team player
  • Research skills and the tenacity to find the best value for flights and other costs